René shares a brief story to Havard Business Review about the amazing experience he received at the Beverley Wiltshire Hotel in Los Angeles. From the receptionist to the general manager, everyone in the hotel was completely committed to the customer experience. (VIDEO 3:07)

René shares a brief story to Havard Business Review about the amazing experience he received at the Beverley Wiltshire Hotel in Los Angeles. From the receptionist to the general manager, everyone in the hotel was completely committed to the customer experience. (VIDEO 3:07)

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